Frequently Asked Questions

Got a question?

Please check out our FAQ below. Don’t see an answer to your question? Feel free to contact us.

The air-mashed cover is a consumable product. Obviously Vetagel lasts longer than the cover. Contact your distributor to order a new cover.

No, due to material characteristics, some shapes can be different than others. The overall effect is not affected.

The cover can be worn over time. Please wash the stained cover into a washing net with a soft detergent according to the washing instructions.

Because of the elasticity of Vetagel, it will be fine in a normal situation but if it is folded for a long time or with heavy pressure, some structural effects may occur.

Due to material characteristics, at the beginning of purchase, Balanceseat can have rubber smell but it usually lasts 1-2 weeks.

If the smell persists leave it to natural air.

Normally L size is for men adult and Medium size fits women and student.

Balanceseat cover has air-mashed fabric and non-slip function. It is perfectly fit for the optimal function but using other covers is possible.

However using Vetagel without cover is not recommended due to possible oil migration.

Balanceseat has heat stability up to 70˚C without shape changes but in a sauna the temperature is usually higher. We therefore do not recommend to use in a sauna.

Comparison with other materials

See the following table for detailed difference.

LATEX Memory Foam Vetagel
Additives + Natural rubber

  • Made for shock proof
  • Too hard to wash
  • Hardened at high temperature
  • Easily torn out and lose elasticity



  • Made for shock proof
  • Washing imposibble
  • Hazardous VOC
  • Easily torn out and lose elasticity
Non skin irritable oil + Special Elastomer gel

  • Made for dispersing pressure over long time
  • Easy to wash
  • Durable at high temperature
  • Breathable
  • Not easily torn out
  • 99.9% antibacterial